Due to the current situation due to the transport strike, and although DHL Parcel does not support the strike, it is possible that some collections and deliveries may experience delays. However, we work to manage your shipments as soon as possible. We apologize for any inconvenience caused.

FREQUENTLY ASKED QUESTIONS

e-billing or e-Billing

  • Our e-invoice is an alternative to email and fax. It allows you to have accurate, fast and reliable billing service. There are great benefits associated with the visibility and management of your online financial documents, not just DHL but with any of its suppliers.

    Electronic invoicing is easy to use and requires no training. You can use this system to view new invoices, search archived invoices, and import data directly into your accounting system.

  • Yes. You can view and download them free of charge. To do this you must access o sign-up.

  • Yes. It is not hard to receive your invoices online.

  • Enter the link when you receive email notification. This will take you directly to the DHL e-billing page. You can also view your attached invoice in PDF format.

    View your invoice online.

    Click the download button to import the information into your accounting system.

Customer Service

  •  The DHL Tracking Page gives you real-time information about your shipment.

  • We recommend that you open a DHL account if you make frequent shipments. This option offers you personalized rates based on volume and can pay your invoice monthly. Sporadic customers may pay in cash. Contact

  • In the event that guaranteed delivery has not been made on a timely basis for DHL liability, you must contact the customer service who will manage the issue.

  • In both cases it is important that you report it through customer service  so we can help you.

  • It depends on the transport means intended to ship. Please proceed to our Service Customer Support.

  • This issue will need to be negotiated with the seller. It depends on the type of product you have purchased, of its value, from how the seller has documented them for customs and home country purposes. If Customs imposes a tax or duty on the merchandise, DHL will pay you on your behalf, but you must then pay it even if you do not agree to the delivery of the goods.

  • Of course. DHL has a strong experience in international shipping. Contact the DHL Sales Department to meet your needs.

  • Please note that when shopping online, many of these items do not come from your country. When shipments are not domestic or EU country, items that amount are subject to the payment of taxes and duties in the amount deemed by Customs. Taxes and duties are generally not included in online purchases.

    DHL may pay the Customs for applicable expenses on its behalf when entering the country. This simple process ensures that courier can deliver your purchases as quickly as possible. Please note that we will only deliver your shipment when you have refunded the taxes and duties that DHL has been in advance.

Customer Area

  • You will need to enter the last invoice. In the event that you have not yet had any billing and wish to start using the Customer Area, you should contact your sales representative.

  • No, all shipments and collections that are associated with the account you are registered with can be tracked.

  • By default 30 days, but in exceptional cases this period may be extended.

  • Although only 17 characters are displayed in the listing, you can search for references up to 35 characters.

  • No, you can only manage expedition issues pending delivery. So if you search for all the issues you have had for a month you will have to mark “Pending”.

E-pod or Compliant

  • Select Shipment Tracking and “Delivery As Delivered”. You can also get up to 25 One-time Delivery. So you can get Your shipment electronics need to have an account with DHL.

  • There are times when for operational reasons we cannot capture the digitized signature and therefore it is not in the document even though it includes the name of the signed person, as well as the date and time of delivery. When the e-signature is available, the message “Get Signature” is always displayed.

  • When you request multiple delivery forms, you can automatically receive them in a “box” format. Simply select that option. This format allows you to view the details of multiple shipments on a single sheet. Try it!

  • To ensure that the information provided is used for that purpose only: i.e. to confirm that DHL has delivered your shipment.