HOW TO MAKE A RETURN

Follow the steps below if you already have your shipping label and want to return an online purchase. Make sure the transport supplier on the label is DHL Parcel

Label

In order to make the return you will need a return label, if it is not inside the box of your shipment contact the sender for you to arrive.

Packaging

Pack your shipment securely, remove the old label (must not be visible) and attach the new shipment to the box.

Perform Return

Get closer to the nearest DHL Parcel pick-up point and leave your shipment there to get to the sender. Locate the nearest point here.

Make your return through a DHL Locker, discover how to do it here.

Proof

Whenever you make a return from a ServicePoint or from a Locker from DHL, you will receive proof of delivery

See the status of your return shipment

With more than 3,700 collection points of DHL Parcel on the Peninsula and 62,000 across Europe, your returns are 10 minutes from home.

Locate your nearest ServicePoint