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Our Help Centre is packed with support and advice for both Business Senders and recipients – from our frequently asked questions to how to get in touch with our Customer Service team. 

For Business Senders, we have a dedicated support hub which contains useful information, guides and policies to assist with your operations. 

Before getting in touch with our Customer Service team, we recommend taking a look at our Frequently Asked Questions which provides answers to some of the most popular queries we receive about parcel deliveries.

Get in touch

Our Customer team are available to help you Monday to Friday 7am - 8pm, Saturday 8am - 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. Take a look at ways you can contact our Customer Service team below. 

If you would like to talk to one of our advisors about your parcel delivery, please call: 

Please note, this telephone number is for UK delivery queries only. 

Other ways to get in touch


Response time

Within 4 hours during opening times

Mon - Fri: 7am - 10pm

Sat: 8am - 5pm

Sun: Closed


Response time

Within 4 hours during opening times

Mon - Fri: 7am - 10pm

Sat: 8am - 5pm

Sun: Closed


Contact us

If you wish to email us, please click here to fill in our form and we will get back to you in around 3 working days.

Alternatively, you may like to view our Frequently Asked Questions for answers to many popular queries.

Helpful links

Track a Parcel

Enter your shipment number to track the location of your parcel with DHL eCommerce UK.

Frequently Asked Questions

Use our useful FAQs to find the answers to our most popular parcel delivery questions.

Rearrange a Delivery

If you're not going to be in when your parcel is delivered, you can rearrange your delivery for another day.

Live Service Updates

Updates on road closures, inclement weather or system outages that may affect / disrupt delivery services.

Contact Us

We have a range of contact options to support consumer parcel delivery.

Business Support

Our support hub provides access to useful business customer information, documents and account login.

Need more help?