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DHL ECOMMERCE UK REVIEWS

We are committed to providing our senders and their recipients with the best quality service.

Read open and honest Feefo Reviews from people who have received parcels delivered by us.

We're excited to share that we've been awarded a Gold Trusted Service Award by Feefo for 2025!
You can find out more here.

Why we use Feefo

Millions of shoppers use Feefo to make better buying decisions in their everyday lives and hundreds of brands all over the world use Feefo to get a better idea of what makes their customers tick. It’s Feefo’s transparent and independent approach that makes the difference – they believe honest communication between brand and shopper is better for both. Read more about our partnership with Feefo and how it supports our sustainability goals.

Independent

Feefo is an impartial and trusted company which supports us to listen and learn from our customers using reviews and feedback.

Impartial

All of our recipients are asked to leave a review so you are getting a true reflection of the service we provide.

Trustworthy

Feefo only ask confirmed and verified customers to leave a review, providing genuine insight to help us be customer centric.

As the world’s leading logistics company, we know that the industry leaves an enormous environmental footprint. We’ve worked hard to set an example for sustainable business, from introducing the industry’s first green product to being the first logistics company to commit to net-zero emissions.

And that’s why we’re delighted to be working with Treefo, Feefo’s new sustainability feature, turning feedback into forests.  Every time a customer leaves us a review, we contribute towards tree-planting projects sourced by climate solutions specialists, Ecologi.

Ecologi works hand-in-hand with genuine project providers who are engaging with local communities to restore landscapes. These tree-planting projects nurture seeds to have the best chance of growing into full-grown trees.

Find out more about Treefo or see how many trees we've planted so far!

HOW WE USE CUSTOMER FEEDBACK

How our customers rate and view our service really matters to us. We believe in open and honest communication – whether you’re sending parcels with us or receiving a delivery. We use your feedback (good or bad) to implement changes across our business, improve your delivery experience or to praise the hardworking staff across the country for going that extra mile for you.

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