We are eCommerce specialists and part of the world’s leading logistics company. We’re perfectly positioned to help you grow your business and meet the ever-changing needs of online shoppers.
We’re here to make your life easier – whether that’s delivering next day across the UK, managing orders online or integrating with shipping providers. And not only can we take care of your outbound deliveries, you can also take advantage of our effortless returns service.
So what can you expect from us? Of course we’ll deliver domestically (next day) and internationally (from two days) for you – that’s a given. But what else is in it for you?
WHAT OUR CUSTOMERS HAVE TO SAY
But don’t just take our word for it – you can find thousands of recipient reviews on Feefo.
Our 4.4 star rating is great, but we’re always looking for ways to improve – that’s why we’ve attained the Customer Service Excellence Award and ISO9001.
WHAT SERVICES DO YOUR CUSTOMERS GET?
We’ll look after your customers too – here’s what they can expect from us:
- Tracking notifications, including a 1hr ETA and optional “you’re next” message
- DHL eCommerce UK app, where they can track, manage and rearrange deliveries
- Add their what3words address and designate a safe place for deliveries if they’re not in
- Tell us which neighbours will accept a parcel (and which won’t)
- Change delivery address or redirect to a ServicePoint
- Photo confirmation of delivery
Our new Coventry Hub – and all our new depots – are being built to achieve BREEAM “Excellent” status. That means solar panels, movement sensitive lights, EV charging points and much more.
We’ve invested £64m in upgrading our fleet, focussing on alternative fuel vehicles to pre-empt technology developments in larger vehicles over the coming years.
We currently have 6 fully electric 18tn trucks, 30 bio-LNG trucks and 18 electric tugs in the UK. Our entire forklift fleet is electric and we have over 60 EVs operating in London and other major UK cities.
And that’s just the start – find out more about DHL Group’s roadmap to zero emissions by 2050.
NOT QUITE THE RIGHT FIT FOR YOU?
One of our other services might suit you better:
OPEN A BUSINESS ACCOUNT
It’s good to talk! Arrange a call back with our team of eCommerce experts to find out how we can help you grow your business. We know that one size doesn’t fit all, so tell us your goals and aspirations and we’ll work with you to find the perfect solution for your needs.
(For parcel delivery or other customer service questions, you’ll find answers and contact details in our help centre.)