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We have a range of contact options to support consumer parcel delivery. Before getting in touch with our Customer team, we recommend taking a look at our Frequently Asked Questions which answers some of the most popular parcel delivery queries. 

Ways to Get in Touch

You can get in touch with the team by Facebook, Twitter, email and telephone. To speak to one of our Customer Service advisors about your parcel delivery, please call: 

Please note, this telephone number is for UK delivery queries only. 

If your query relates to DHL Express, click here to contact them directly.



Other ways to get in touch


Response time

Within 4 hours during opening times

Mon - Fri: 7am - 10pm

Sat: 8am - 5pm

Sun: Closed


Response time

Within 4 hours during opening times

Mon - Fri: 7am - 10pm

Sat: 8am - 5pm

Sun: Closed


Contact us

If you wish to email us, please click here to fill in our form and we will get back to you in around 3 working days.

Alternatively, you may like to view our Frequently Asked Questions for answers to many popular queries.

Helpful links

Frequently Asked Questions

Use our useful FAQs to find the answers to our most popular parcel delivery questions.

Track a Parcel

Enter your shipment number to track the location of your parcel with DHL eCommerce UK.

Business Support

Our support hub provides access to useful business customer information, documents and account login.

Live Service Updates

Updates on road closures, inclement weather or system outages that may affect / disrupt delivery services.

Complaints Process

All the information you need to know if you wish to make a complaint, and how the team at DHL eCommerce UK will respond to you.

Driver Respect

If you would like to speak to us about one of our DHL eCommerce drivers, please email our Driver Management Team. For parcel delivery enquries, please use options listed above.