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Many happy returns

Find out why you should offer a returns service and how to keep the process simple.

The 2022 Christmas Shopping Survey

Many of us are feeling the pinch right now, so we asked our customers about their spending and gifting plans this Christmas.

Subscribe now: the rise of online subscriptions from toothpaste to telly

With 90% YOY growth in subscribers, find out more about the benefits of this selling model for both buyers and sellers.

Side hustles: the new normal?

See what small business owners are saying on a range of topics from moving to a full time venture to delivery speeds and sustainability.

Black Friday: has the famously frenzied Friday had its day?

Find out whether all the hype surrounding the last Friday in November is worth getting involved in – and how you can prepare if you do.

Planning for a leaner Christmas

With many consumers likely to be saving the pennies this year, find out what you can do to make it a Merry Christmas for you and your customers.

From AI to Voice Search: the latest trends in ecommerce

Read on to find out about the consumer trends and technological advances that are changing the way we shop online.

Delivery that doesn’t cost the Earth

Have you read DHL’s 2021 Sustainability Report? In this blog, we covers its most salient points, reassuring the world that we’re doing everything we can to deliver responsibly.

Is out of store click and collect the future of retail?

Shoppers demand convenience more than ever. Could out of store click and collect points be the way to deliver this?

2022 is the "year of the worker"

Read about how working patterns are changing post-pandemic and the role of technology.

Brits are leading the way in the growth of the re-commerce market.

Since 2018, the luxury fashion second-hand market has grown by 27% worldwide. Read more about this growing trend.

Springtime marketing tips for your business

Spring is just around the corner – a time of new beginnings and the perfect opportunity to refresh your marketing.

Selling to shoppers falling out of love with Valentine's day

For years now, the UK's enthusiasm for Valentine's Day has been dwindling. So what can retailers do to capitalise on Valentine's Day this year?

Now is the time to go global

With customs procedures ironed out and a world that loves to buy British, we spoke to our Head of International John Pink about why now is the time to go global.

2021 Black Friday & expectations for 2022

During Black Friday many customers ranked speed of delivery as more important than free delivery, deals, and discounts when choosing who to shop with.

Winners and whingers...

What are the best ways to keep your business' reputation competitive?

To look after your customers, put your employees first...

Customer service can make or break a brand's reputation. How are you delivering?

Green, the colour of money

When is sustainability expensive? Why is sustainability expensive? And is this actually true?

New normal or new awful?

To keep screen-weary shoppers happy, brands are working to make sure their online experience is convenient, reliable and - importantly - enjoyable.

Bricks or clicks? What to expect this Christmas

Christmas 2020 saw a huge increase in online purchases compared to previous years. Now, with stores reopen for Christmas 2021, how will shoppers choose to buy their favourite festive items?


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