JUST RIGHT RETURNS REMOVE THE HASSLE FROM RETURNS FOR YOU AND YOUR SHOPPERS

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CONSUMERS WANT RETURNS THEIR WAY

84%

of consumers always check the returns policy before making a purchase¹

53%

have cancelled their purchase due to a retailer’s returns policy¹

73%

will not return to a retailer after a poor returns experience¹

46%

expect multiple convenient return options²

GET RETURNS RIGHT WITH DHL ECOMMERCE UK

It’s easier than ever to offer returns that meet consumer demand and make life simpler for retailers. Just Right Returns is the ideal solution for customers in the UK, Europe and globally too!

Customers can return parcels from our network of out-of-home locations, including convenience stores (which open early and close late) and 24/7 lockers. You can also add doorstep collection for even easier returns!

93% of the UK population are just 10 mins from their nearest DHL out-of-home location

European shoppers can choose from 145,000+ lockers, parcel shops and convenience stores

Tap into our global network of thousands more return locations too

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HOW IT WORKS

WHY THE RIGHT RETURNS ARE GOOD FOR BUSINESS

Boost customer loyalty and reduce cart abandonment
Restock and resell your goods faster
Save the sale by refunding to gift cards or exchanges
Reduce customer service involvement with self-service and tracking
Understand why customers return and fix underlying issues

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ADD JUST RIGHT RETURNS TO YOUR OFFERING

We’ve made it easy to offer Just Right Returns options via our software partners ZigZag. ZigZag processes over 25 million returns a year for major retailers worldwide, and enables your customers to process a return in under 60 seconds.

We’ll provide access to their software and technical expertise to ensure seamless integration, so you can get started in no time.

WHY ZIGZAG IS THE GO-TO RETURNS PLATFORM

IT’S EASY TO USE

The platform can be dual-branded and is intuitive and simple so customers will find it easy to return, improving their experience.

OFFER PAID RETURNS

Reduce the cost to process returns by taking payments via options like Apple Pay and Google Pay.

PAPERLESS OPTIONS

70% of returns processed by ZigZag are paperless,² so your customers don’t need a printer.

SAVE THE SALE

ZigZag enables refunds to gift cards and live exchanges, so your business can keep the sale.

KEEP SHOPPERS INFORMED

Customers can track returns and receive email and SMS notifications with your branding.

INTERACTIVE MAP

Shoppers can view the nearest return points to see which of out-of-home location suits them.

Find out more

THE EASY WAY TO GO GREEN

86%

of consumers prefer to buy from brands that take action towards sustainability³

75%

say saving emissions by returning parcels to their local convenience store appeals³

Out-of-home returns are more environmentally friendly, because as we aggregate collections there are fewer miles driven, saving emissions. Out-of-home locations are multi-carrier, so customers can return more in one journey. And with Just Right Returns, you can offer paperless returns too! That’s why it’s part of Eco on the Go: a suite of greener ways to deliver and return.

Learn more about Eco on the Go

WANT TO OFFER CONVENIENT DELIVERIES TOO?

With DHL eCommerce UK, your customers can also collect parcels from our network of lockers and parcel shops across the UK and Europe. And with 60% of UK shoppers saying ‘convenience’ means a delivery that fits into their busy schedule,⁴ it’s the perfect flexible solution.

Explore Parcel Pickup

OPEN A BUSINESS ACCOUNT

It’s good to talk! Arrange a call back with our team of eCommerce experts to find out how we can help you grow your business. We know that one size doesn’t fit all, so tell us your goals and aspirations and we’ll work with you to find the perfect solution for your needs.

(For parcel delivery or other customer service questions, you’ll find answers and contact details in our help centre.)

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_{¹What do UK consumers really want? UK Retail Returns Consumer Study 2023, ZigZag.
²ZigZag.
³DHL eCommerce UK Out-of-Home New Audience Survey 2024.
⁴DHL eCommerce UK Delivery Persona Audience Survey 2024.}