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GET RETURNS RIGHT WITH DHL PARCEL UK

Whether that jumper is too itchy, the colour a shade too bright or they ordered one too many... there are multiple reasons for returns. Proactive retailers who make it simple are forging ahead - get returns right and 9 out of 10 shoppers would buy again*.

The smoother the returns process, the more likely customers are to shop with you again. Offer your customers a quick and easy returns service with Just Right Returns from DHL Parcel UK.

HOW DHL RETURNS WILL HELP YOUR BUSINESS GROW

We offer areturns solution that is fit for your business, ensuring customers are happy with your returns offer and come back time and time again. With Just Right Returns, you’ll get...

A DUAL BRANDED RETURNS PORTAL

Our customised, dual-branded returns portal puts your customer in control of their return. You’ll be able to personalise many aspects of your returns portal, including:

  • Bespoke URL that you can promote in your customer communications
  • Background image that represents your brand
  • Returns reasons
  • Maximum time fora valid return
  • Links to your website and returns policy

EASY LABELLING OPTIONS

We offer easy labelling solutions so you can find the option that works best for you and your customers.

  • Go label-less - send your customers a barcode that can be scanned when they drop off their return
  • The most sustainable option - a factor that is resonating more and more with consumers
  • Print at home - an option for your customers to download a returns label they can print themselves
  • In-box returns - provide a returns label within their delivery

3,500 DHL PARCEL UK SERVICEPOINTS ACROSS THE UK

Your customer can drop off their parcel atany of our 3,500 ServicePoints across the UK. 90% of the UK population live within a lLO-minute journey of one of our shops so there’s always one nearby.

Located in convenience stores, our ServicePoints are typically open seven days a week, from 8am till late, meaning your customer can pop in ata time which is convenient for them.

FULL TRACKING FOR YOU AND YOUR CUSTOMERS

With tracking from the moment your customer drops their parcel off until the return is received by you, we keep you and your customers informed every step of the way.

HOW IT WORKS

Find out how our Just Right Returns service can streamline your returns and help your business to grow by getting in touch with us today.

WHY SHOULD I PROVIDE A RETURNS SERVICE?

2020 saw the retail landscape change drastically and it’s unlikely to return to where it was before.

44.9% growth in online retail during the pandemic 

27.6% of total retail sales are now online, an increase of 6.5% compared to pre-pandemic #

And more online shopping means more returns. More than half of consumers have returned a product and a majority or retailers report a corresponding increase in their returns rate - which means there is an opportunity here to be exploited.

Put simply, offering a clear and easy returns service will increase your customer base and the loyalty of your existing customers - having a direct impact on your bottom line. It shouldn’t be seen as a problem - it’s an opportunity for e-Commerce growth.

Here’s what consumers are saying:

 92%

Of consumers surveyed said that they will buy again if the product return process is easy*

 79%

Of consumers check the returns policy before making a purchase**

 42%

Of consumers wouldn’t make a purchase if they didn’t like what the returns policy said**

TOP TIPS FOR GETTING RETURNS RIGHT

Tip 1: Have a clear and simple policy for returns

Returns polices are shaping consumers’ buying decisions

  • 80% of online shoppers will check if you have a returns policy**
  • 42% would not make the purchase if they did not like what the returns policy says**

Improve your policy’s visibility, keep it simple, clear and to the point, and showcase your commitment in the best possible light

Tip 2: Put your customers first and they'll come back for more

Consumer sentiment is high on the agenda and one size does not fit all- understand who your customers are and tailor your returns service accordingly

  • 40% of consumers say they’re a loyal customer once they’ve had a positive returns experience‘
  • That number rises to 58% for those aged 18-25-years-old‘*
  • But get it wrong and you risk losing customers forever: 28% of 26-35-year olds say they never shopped with a retailer again after a negative returns experience last Christmas^

Tip 3: Shout about sustainability

Environmental issues and sustainability remain high on the agenda, so it’s important you do your utmost to shout about how you’re addressing your sustainable options and make it clear to the consumer.

23% of consumers always want to choose the most sustainable return option and they will research this^.

FIND OUT MORE

You can read more about the research into the changes in the eCommerce landscape and our top tips for Just Right Returns in our white paper.

www.invespcro.com/blog/ecommerce-product-return-rate-statistics/
** What do consumers really want? Global Retail Returns Study 2021 - ZigZag
^ Preparing for Peak Returns - ZigZag 2021
" Online Retailing: Delivery, Collection And Returns UK, 2021 - Mintel
# www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/j4mc/drsi

INTERESTED IN OPENING A BUSINESS ACCOUNT?

Are you looking for a delivery solution for your business? We offer a flexible and convenient delivery service for your customers. If you have a registered business address, then you are eligible to open a DHL Parcel UK business account. Simply enter your details below and an experienced sales advisor will be in touch shortly to discuss your requirements. If you do not have a registered business address, please click here to start sending parcels today.

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