Pickup or Delivery Request, Check Shipment Status, Get Shipping Rates or Order Shipping Supplies
Mon-Sun and Public Holidays: 24 Hours
Phone: +852 2400 3388
Email: hkgwebcust@dhl.com
Welcome to our Personal Shipper Support Center! Here, you'll find all the essential information you need to make your shipping experience at our Service Points smooth and hassle-free. Whether you're looking to get a quote, track your shipment, create a new shipment, or learn about our Express Easy Pricing, we've got you covered.
Our comprehensive resources are designed to help you navigate the shipping process with ease, ensuring you have everything you need at your fingertips. Let's get started on your shipping journey!
Express Easy
Exclusive product for Personal Shippers shipping at Service Points.
Create Shipment
Save time and prepare your shipment waybill on DHL ShipNow before heading to our Service Points.
Sending Festive Items
Celebrate the festive season with our loved ones, you'll find the information you need for a delightful gifting experience!
Shipping Preparation
Before shipping, please check if your shipment contains any prohibited items. Additionally, for sending electronic products, please refer to the lithium battery shipping guidelines.
Shipment Tracking
Log in to the DHL Express Mobile app to track your shipments and monitor their delivery progress.
Overseas Shipment to HK
Receiver Paid Service allows you to prepare shipments and pay online on MyDHL+ for sending shipments to Hong Kong from overseas without a DHL business account.
Service Point Address
Discover Service Point addresses and business hours near you!
Estimated Customs Costs
Obtain customs details and pre-estimate duties for the shipment receiver using 'My Global Trade Services' (MyGTS) .
CONTACT US
Chat with our Digital Assistant
- Track and trace shipment by waybill number
- Direction to MyDHL+ for calculation of rates and transit times
- Get shipping updates and information
- Live chat integration
Our WhatsApp Digital Assistant is available 24/7 to track your shipments and answer your questions. Simply add the DHL Express WhatsApp number +852 5745 4517 to your phone contacts and start a WhatsApp chat!
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