Grow your business with the Discover newsletter
Logistics advice & insights straight to your inbox
Subscribe now
The e-commerce industry has grown exponentially in recent years, leading to intense competition between businesses. To stand out, companies need to focus on innovation and provide superior customer service, which includes a faster and more streamlined shopping and delivery experience. And of the many ways to do so, offering quick and dependable courier services is necessary to meet increasing customer demands.
A sound delivery process ensures customer satisfaction, resulting in greater brand loyalty and recurring orders. Therefore, e-commerce business owners in New Zealand must pay close attention to their delivery processes to improve customer service and boost their profit margins. One effective way to communicate to customers that you offer dependable delivery services is by setting up a comprehensive and detailed shipping information page on your website.
Firstly, having a detailed delivery page helps your brand stand out from the competition. By providing a clear and concise shipping information page, you are showing your customers that you are committed to providing the best possible service. This can help build trust and loyalty with your customers.
Secondly, a detailed delivery page helps to set expectations with your customers. By clearly outlining expected delivery times and any additional information, you are helping your customers understand what they can expect when ordering from your website. This can help reduce confusion and frustration and ultimately boost customer retention.
But what encompasses delivery and shipment information? In general, shipment information refers to the details provided by the shipping carrier regarding the movement of a package or cargo from one location to another. It includes the shipping carrier's name, tracking number, delivery date, delivery status, and other relevant information about the shipping process. By tracking shipment information, customers can stay updated on the whereabouts of their package and anticipate its arrival. On the other hand, businesses can use shipment information to improve their shipping operations, optimise delivery routes, and enhance customer experience.