SEND WITH A PARTNER YOU CAN TRUST

Are you looking for a reliable and cost-effective delivery partner for your business? We understand you need a delivery partner you can trust to deliver your customer orders safely and on time. When you partner with DHL Parcel UK, you can rely on our delivery expertise and global reach to get your parcels to customers in the UK and over 200 countries worldwide.

As a DHL Parcel UK customer, you can choose to have your parcel collected from your business premises or to drop-off at any of our 50+ UK depots or 3,500 ServicePoints across the UK. If sending to a UK address then we'll deliver your parcel on the next working day, while international delivery starts from just 3 days.

   

A delivery partner you can trust

As your delivery partner, we understand that we act as an extension of your brand. If your customer has a positive delivery experience, they are more likely to purchase from you again or recommend your business to their friends, family and colleagues. That's why we strive to deliver a professional, trustworthy and reliable service at all times.

We are trusted by our customers and their recipients. In fact, our high customer service levels has earned us a 'Great' review status and a Trustscore of 4/5 on Trustpilot based on over 3,500 open and honest reviews.

   

Door-to-door tracking

When you send a parcel with DHL Parcel UK, we'll keep your customers informed at every step of the journey with regular email and text notifications as well as our live online tracker.

When your parcel is collected, we'll send an email to your customer letting them know the day their parcel will be delivered. This contains a link to our live online tracker. On the morning of the delivery, we'll send a 1-hour window when the parcel will be delivered. Your customer can also opt-in to receive a 'You're next' text when they are the next stop on the driver's route.

We also have a number of rescheduling options should your customer not be home at the time of the delivery. They can choose to have their parcel delivered to a neighbour, safe place or DHL Parcel UK ServicePoint instead. Rest assured that if you are sending something valuable, you are able to restrict the rescheduling options which are made available to your customer at account level.

By keeping your customers informed of the whereabouts of their parcel and providing easy rescheduling options, we are confident that you will receive less queries into your customer services team about deliveries.

   

Need help?

Should you need us, there are lots of ways for you to get in touch. Our dedicated customer service team are on hand to help Monday to Friday from 7am until 8pm and Saturday from 8am until 6pm.

You can get in touch by:

Telephone

Call our Customer Servicer team on 02476 937 770

Email

Complete our contact us form and a member of the team will be in touch shortly. 

Social media

Send us a message on Twitter or Facebook

   

Our parcel services

We are committed to delivering convenient and flexible delivery services which fit around your customers' busy lives. You can learn more about how we can support your business below.

UK Next Day Delivery

If you are sending a parcel within the UK, you can opt to have your parcels collected from your business premises or drop-off at any of our 3,500 ServicePoints or 50+ depots.

We'll keep your customer informed on the parcel's progress with regular email and text notifications.

If they are not going to be home at the time of the delivery, they can reschedule to another day or have their parcel delivered to a safe place, neighbour's house or DHL Parcel UK ServicePoint.

International Delivery

We can help your business to reach customers in over 200 countries worldwide.

With DHL Parcel Connect, you can send to customers in 30 European countries from 3 days. Your European customers will benefit from Saturday delivery, £150 insurance, end-to-end tracking and rescheduling options.

Want to go global? DHL Parcel International will connect you with customers in 200 countries worldwide so wherever your market is growing, we can deliver to your customers.

ServicePoints

You can send, collect and return at any of our 3,500 ServicePoints across the UK.

Our ServicePoints are located in local convenience stores and most of the UK's population live within a 10 minute journey of a shop.

Our shops are typically open from 8am until late, 7 days a week so your customers are able to pop in at a time which is convenient for them.

Have a parcel to send today?

Next day UK delivery from just £2.00 (inc VAT) and international delivery from £9.59 (inc VAT).


INTERESTED IN OPENING A BUSINESS ACCOUNT?

Are you looking for a delivery solution for your business? We offer a flexible and convenient delivery service for your customers. If you have a registered business address then you are eligible to open a DHL Parcel UK business account. Simply enter your details below and an experienced sales advisor will be in touch shortly to discuss your requirements. If you do not have a registered business address, please click here to start sending parcels today.

We will not use this information for anything other than contacting you via the email address or phone number provided to discuss a business enquiry. By submitting your details you comply with our privacy policy.

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