GET RETURNS RIGHT WITH DHL PARCEL UK
Whether that jumper is too itchy, the colour a shade too bright or they ordered one too many... there are multiple reasons for returns. Proactive retailers who make it simple are forging ahead - get returns right and 9 out of 10 shoppers would buy again*.
The smoother the returns process, the more likely customers are to shop with you again. Offer your customers a quick and easy returns service with Just Right Returns from DHL Parcel UK.
HOW DHL RETURNS WILL HELP YOUR BUSINESS GROW
We offer areturns solution that is fit for your business, ensuring customers are happy with your returns offer and come back time and time again. With Just Right Returns, you’ll get...
HOW IT WORKS
Find out how our Just Right Returns service can streamline your returns and help your business to grow by getting in touch with us today.
WHY SHOULD I PROVIDE A RETURNS SERVICE?
2020 saw the retail landscape change drastically and it’s unlikely to return to where it was before.
44.9% growth in online retail during the pandemic ”
27.6% of total retail sales are now online, an increase of 6.5% compared to pre-pandemic #
And more online shopping means more returns. More than half of consumers have returned a product and a majority or retailers report a corresponding increase in their returns rate - which means there is an opportunity here to be exploited.
Put simply, offering a clear and easy returns service will increase your customer base and the loyalty of your existing customers - having a direct impact on your bottom line. It shouldn’t be seen as a problem - it’s an opportunity for e-Commerce growth.
Here’s what consumers are saying:
TOP TIPS FOR GETTING RETURNS RIGHT
* www.invespcro.com/blog/ecommerce-product-return-rate-statistics/
** What do consumers really want? Global Retail Returns Study 2021 - ZigZag
^ Preparing for Peak Returns - ZigZag 2021
” Online Retailing: Delivery, Collection And Returns UK, 2021 - Mintel
# www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/j4mc/drsi
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