SERVICE UPDATES FROM DHL ECOMMERCE UK

Due to the red weather warning issued ahead of Storm Éowyn, parcels for delivery in Scotland, Northern Ireland and the Isle of Man will incur a 24hr delay. Our teams are working to minimise any disruption and will transit parcels as soon as it's safe to do so.

Persistent and heavy overnight rainfall has resulted in flooding to the access roads to our Runcorn site. The Police have closed a number of roads in the surrounding area and we are currently unable to access the site. Thankfully, our colleagues and all of the shipments in the depot are totally safe as flooding is not directly impacting the site itself.

Regrettably operations will be impacted today and deliveries and collections in the area will be delayed while we are unable to gain access. All parcels are held securely and efforts will be made to recover service as the situation improves.

If you're waiting for a delivery of an iPhone and have received a DHL eCommerce UK tracking number, reference number or shipment number you can track your delivery here. 
Our Tracking page uses scans from our depots and drivers to provide you with all the latest information. As you can appreciate, our Customer Service Teams are likely to receive high call volumes, so our Tracking page is the quickest way to get a progress update on your iPhone delivery. 
To view our iPhone delivery tracking FAQs, please view the document here.

The worldwide IT issues being experienced today across many areas have impacted the departure of our drivers and we have been unable to provide 1 hour delivery windows. All parcels will go out for delivery today.

Storm Ciarán is causing strong winds and heavy rain across southern England and the Channel Islands.  All sites except Guernsey are operating as normal. Deliveries in Guernsey will be affected by the severe weather conditions.  All efforts will be made to deliver any delayed parcels as the weather improves.