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Our depots are strategically placed in 50+ cities across the UK so there’s sure to be one nearby your business premises. When you have a business account with us, a DHL Parcel UK driver will collect your parcels on a regular or ad hoc basis and bring them back to your local depot for processing. Alternatively, you can choose to drop-off your parcels at your local DHL Parcel UK depot.

Don’t worry if you don’t have a business account with DHL Parcel UK, you can still send a parcel with us. Simply book online and drop off your parcel at your local depot. Alternatively, you can drop off at any of our 3,500 ServicePoint locations or have your parcel collected from your door.

You can find your closest depot, using our depot finder below. Simply enter the postcode of your home or business premises and we’ll show you your nearest DHL Parcel UK depot.  If you are planning to collect a parcel, we also give opening times, the depot address and directions below so you can plan your visit.  



Our depots

Over 50 DHL Parcel UK depots across the UK where parcels can be dropped off or collected.

Our depots are typically open 8am until 8pm Monday to Friday and 8am until 12pm on Saturdays.

Don’t live near a depot? We have over 3,500 DHL Parcel UK ServicePoints across the UK.



We’ll collect your parcels from your premises

When you have a business account with us, a DHL Parcel UK driver will collect parcels from your premises. You can either schedule regular collections or book a collection when you need it. Our driver will load your parcels on to a van or trailer (depending on the number and size of parcels) and will take them to your local DHL Parcel UK depot for processing. Your parcel will then be delivered to your customer on the next working day after collection.


How it works





Customer collection

Your customers can collect parcels from their local DHL Parcel UK depot at a time which is convenient for them. When your parcel has been delivered to the depot, your customer will receive an email letting them know it’s ready to collect.

Offer click and collect at checkout 

Give your customers the option to collect their parcel from their local DHL Parcel UK depot or ServicePoint.  

This is a convenient option for customers who are on-the-go all day and don’t have time to wait in for their parcel to be delivered. They can now collect their parcel from a DHL Parcel UK depot or ServicePoint at a time which suits them.

Rescheduling options

When you send a parcel with DHL Parcel UK, your customers will gain access to a number of rescheduling options

If they aren't going to be at home at the time of the delivery, they can choose to collect their parcel from their local DHL Parcel UK depot instead. Your customer can reschedule their delivery at any time - even if the parcel is already out for delivery.



What to bring when collecting a parcel

If you are collecting a parcel from a DHL Parcel UK depot, we recommend checking the opening times first. You can do this by entering your postcode into our depot finder. We'll show you your nearest DHL Parcel UK as well as give directions and opening times. When collecting parcels please be aware of the below:

  1. You will need to take your 14-digit shipment number (provided in your confirmation email) to your collection depot.
  2. You will be asked to sign for the parcel and will need photographic proof of identity and proof of address to collect it, e.g. Passport and Driving License.
  3. You must collect the parcel within 10 working days of the date received by the depot, otherwise the parcel will be returned to the sender.
  4. Sometimes parcels are unavoidably delayed, before leaving to collect your parcel please check it has arrived at your depot, by entering the 14 digit shipment number on the Track page of the DHL Parcel UK website. The parcel status should read 'At delivery Location'.
For further help and support take a look at our Help page .



3,500 ServicePoints across the UK

We also have a network of over 3,500 DHL Parcel UK ServicePoints across the UK where parcels can be sent, collected and returned.

Our ServicePoint network was designed with convenience in mind. All our shops are open from 8am until late so customers can gain access to our full range of parcel services at a time to suit them.

There’s always a DHL Parcel UK ServicePoint nearby – in fact 90% of the UK population live within a 10 minute journey of a shop!






Are you looking for a delivery solution for your business? We offer a flexible and convenient delivery service for your customers. If you have a registered business address then you are eligible to open a DHL Parcel UK business account. Simply enter your details below and an experienced sales advisor will be in touch shortly to discuss your requirements. If you do not have a registered business address, please click here to start sending parcels today.

We will not use this information for anything other than contacting you via the email address or phone number provided to discuss a business enquiry. By submitting your details you comply with our privacy policy.

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