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We are here to support you, our customers, and your business, in sending worldwide and to Northern Ireland.

DHL eCommerce UK is an Authorised Economic Operator (AEO)

Authorised Economic Operator (AEO) status is an international quality mark for companies whose customs processes are secure and efficient.  

AEO enables us to leverage Customs Freight Simplified Procedure (CFSP), which speeds goods release from Customs and allows deferred payments.  

Data requirements

Every shipment sent through DHL eCommerce UK Limited globally is screened in order to identify any anomaly or a possible link to any of the Denied Party lists we screen against or that could breach the country-based sanctions. Read more here

See below a list of the additional data you will now need when sending a parcel to a European country.


1. Commodity code (also known as HS code)

2. Detailed product description

3. Value of product

4. Country of origin


1. EORI number

2. Address and telephone number


1. Address, email address and telephone number

Our Shipping Checklist

  • Register with HMRC (link below) for your EORI number.
  • Classify each of your products with a commodity code.
  • Ensure product descriptions are detailed and relate to a commodity code.
  • Ensure you have accurate addresses, email addresses and telephone numbers for all recipients.

How do I send parcels to Europe?

Take a look at our parcel flow diagrams to learn more about the process for shipping to Europe.

Sending parcels to Northern Ireland

Following the introduction of the Windsor Framework, the current waiver scheme for parcels moving from Great Britain to Northern Ireland will come to an end and new arrangements will take effect from 30 September 2024.

From this date under the terms of the Windsor Framework there will be a difference in treatment for goods going to consumers or businesses, when moved from Great Britain to Northern Ireland.  

To move goods on the business-to-business trade lane that are considered ‘not at risk’ of entering the EU, either the sending or receiving business will need to be authorised under the UK Internal Market Scheme (UKIMS) and meet the criteria for moving goods under this scheme. You can now apply for authorisation under UKIMS.

Where business-to-business movements take place using UKIMS, we will act as the declarant submitting a simplified dataset referred to as the H8 dataset.

If your business-to-business goods don't qualify under UKIMS and are therefore considered ‘at risk’ of leaving Northern Ireland, a full H1 international dataset will be required for the declaration. ‘At risk’ shipments will also be charged at the applicable European Union (EU) rate of duty.

If you'll be shipping ‘red lane’ goods and will move to use a deferment account linked to your NI EORI number for Customs charges, please remember to authorise DHL to apply charges to this account. You'll need to state your deferment account number within the shipment data.

We are unable to accept items listed as restricted and prohibited goods for Northern Ireland.

This is for your information only. It is your responsibility to take independent legal advice. To keep updated please remember to check HMRC for further guidance.

DHL eCommerce UK is authorised for the UK Carrier Scheme (UKC)

This means that we’ll be able to move parcels under the guidance established by the Windsor Framework from Monday 30th September.