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CONTACT US FOR SUPPORT

Whether it's a pre-shipping query, like shipment quotation and booking, or post-shipping support, such as tracking and billing, reach out to us directly through the dedicated channels for prompt resolutions.

We answer to all pre-shipping questions you have, so you can send parcel internationally with confidence.

Customs requirements

DHL Services

Duties & Taxes

Chat on
Social

We are live, 24/7 on all these 3 social channels to assist you with your queries

Chat on Facebook Chat on Instagram Chat on Twitter

Prefer
WhatsApp?

Drop us a text at Whatsapp.

Book via Text 🡢

If you’re looking to send an international shipment, you can book it instantly online, through WhatsApp or visit us for in-person assistance!

You Book, We Collect

Web

Book via MyDHL+ and set a pick up point.

Book Shipment 🡢
Text

Drop us a text at Whatsapp.

Book via Text 🡢
Call

Give our customer service a call to book a shipment.

1 800 888 388 (toll free) +603 7964 2800 (overseas)

Walk In for In-Person Assistance

Service Point

Looking for box supplies and the expertise of our in-person assistance for your shipment?

Visit DHL Outlet Near Me 🡢
Want to track a shipment?

We are live 24/7 on multiple platforms. Choose whichever you prefer!

5 Seconds Self-Track 🡢 Call Us 🡢 Message Us 🡢
Business Account Support

For support pertaining to your DHL business account such as billings, invoices, reach our team directly for prompt support.

MyDHL+ Support
03-2241 8611 essmy@dhl.com
Billing and Invoices Support
03-2241 8600 credit_kulco@dhl.com

Enjoy Up to 64% Off on International Shipping

Only with DHL Express Business.

Get An Account

Get In Touch For Other Reasons

To collaborate with us, join the DHL family as a partner or as an employee, or to share your DHL Express experience.
Reach us directly through these subject-specific channels.

Collaboration

Got an idea that you want to work with us?

Send in a Request 🡢

Service Point Partner

Join us to make international shipping available widely in Malaysia.

Send in a Request 🡢

Job Seeking

Want to join this big yellow family? Explore opportunities here.

Explore Now 🡢

Tell Us Your Thoughts

Got thoughts? Good or bad, we value it all, and we’re committed to make a positive change.

Straight to the Top 🡢

Frequently Asked Questions

You can contact our customer service through social media on Facebook, Instagram, or Twitter or call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas) for following assistance:

  1. Tracking shipment
  2. Shipment booking
  3. Shipment redelivery or reschedule

Both channels are available 24/7 to attend to your queries.

To report a missing parcel, you can reach us on Facebook, Instagram, or Twitter to seek support from the on-duty DHL Express customer service officer. Alternatively, if you wish to speak to us directly, call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas).

For any other concerns about our services or feedback, send in your thoughts here. We are all ears.

Yes. Customer service is available on WhatsApp too.

You can check your shipment delivery status through DHL Express WhatsApp digital assistant by sending us a text at 016-299 4433.

For shipment booking, send us a WhatsApp at 016-299 4477

You should contact our customer service at DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas) to initiate a trace. Our team will start the investigation and address your issue from there.

DHL Express Kuala Lumpur Service Center 03-2386 7001 Plot 662,Jalan Tiga,Off Jalan Chan Sow Lin 55200 Sg Besi, Kuala Lumpur
DHL Express Perak Service Center 03-2241 8366 13, Laluan Perindustrian Silibin 2, Kawasan Perkilangan Jelapang, 30020 Ipoh, Perak
DHL Express Negeri Sembilan Service Center 03-2241 8141 P.T. No 13757, Jalan Haruan 1, Oakland Industrial Park, 70300 Seremban, Negeri Sembilan
DHL Express Penang Service Center 04-5843 000 No. SV58, Jalan Cassia Selatan 5/3, Taman Perindustrian Batu Kawan, 14110 Simpang Empat, Pulau Pinang
DHL Express Melaka Service Center 03-2241 8289 Lot 2873, Jalan PK18, Taman Perindustrian Krubong, 75250 Melaka
DHL Express Pahang Service Center 09-5834 895 B-38, Jalan Gebeng 2/6, Pusat Komersial Gebeng, 26080 Kuantan, Pahang
DHL Express Johor Bahru Service Center 07-5959 333 No 69 Jalan I-Park SAC 8 Taman Perindustrian I-Park SAC Senai 81400 Johor
DHL Express Johor Ayer Hitam Service Center 07-5957 401 NO 37 & 39 Jalan Kirana 1 Taman Kirana 86100 Ayer Hitam Johor
DHL Express Kota Bahru Service Center 09-7718 741 No.2D, Jalan Usaha 3, Kawasan Industri Mara, Jalan Padang Tembak Pengkalan Chepa, 16100 Kota Bharu, Kelantan

Contact DHL Express customer service on Facebook, Instagram, or Twitter for rescheduling support or call DHL Express hotline at 1 800 888 388 (toll free) or +603 7964 2800 (overseas).

If you prefer a quick, self-serve solution, arrange a redelivery through 2 channels:

OnDemand Delivery Web
DHL Express Mobile
Download Android Version
Download IOS Version

DHL Contacts

You can contact DHL Express customer service for personal support through our official social media pages on Facebook, Instagram, or X for following assistance:

  1. Tracking shipment
  2. Shipment booking
  3. Shipment redelivery or reschedule
  4. All these channels are available 24/7.

For personal assistance, contact our customer service through our official social pages on Facebook, Instagram, or X.

Your inquiry will be handled by a real person.

Yes. Customer service is available on WhatsApp at 016-299 4433.

Send us a text to check: 

  1. Shipment status
  2. Get a shipment quote
  3. Check billing and invoices
  4. Get technical support

DHL Direct Contacts by Cases

Contact our customer service on social media - Facebook, Instagram, or X to initiate a trace.

Our team will start the investigation and address your issue from there.

To report a missing parcel, contact us on Facebook, Instagram, or X for assistance from our DHL Express customer service.

For other service concerns or feedback, send in your thoughts here. We are all ears.

For quick, self-serve solution, arrange a redelivery through 2 channels:

  1. OnDemand Delivery on web
  2. DHL Express Mobile for IOS or Android

Alternatively,  you can contact DHL Express customer service for personal support through our official social media pages on Facebook, Instagram, or X.