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CONTACT US FOR SUPPORT

Whether it's a pre-shipping query, like shipment quotation and booking, or post-shipping support, such as tracking and billing, reach out to us directly through the dedicated channels for prompt resolutions.

We answer to all pre-shipping questions you have, so you can send parcel internationally with confidence.

Customs requirements

DHL Services

Duties & Taxes

Chat on
Social

We are live, 24/7 on all these 3 social channels to assist you with your queries

Chat on Facebook Chat on Instagram Chat on X

Prefer
WhatsApp?

Drop us a text at Whatsapp.

Book via Text 🡢

If you’re looking to send an international shipment, you can book it instantly online, through WhatsApp or visit us for in-person assistance!

You Book, We Collect

Web

Book via MyDHL+ and set a pick up point.

Book Shipment 🡢
Text

Drop us a text at Whatsapp.

Book via Text 🡢
Call

Give our customer service a call to book a shipment.

Operational Hours: 

Monday to Friday: 7:00 AM – 10:00 PM

Saturday: 7:00 AM – 5:00 PM

Public Holidays: 7:00 AM – 10:00 PM

1 800 888 388 (toll free) +603 7964 2800 (overseas)

Walk In for In-Person Assistance

Service Point

Looking for box supplies and the expertise of our in-person assistance for your shipment?

Visit DHL Outlet Near Me 🡢
Want to track a shipment?

Choose your preferred channel.

5 Seconds Self-Track 🡢 Call Us 🡢 Message Us 🡢
Business Account Support

For support pertaining to your DHL business account such as billings, invoices, reach our team directly for prompt support.

MyDHL+ Support
03-2241 8611 essmy@dhl.com
Billing and Invoices Support
03-2241 8600 credit_kulco@dhl.com

Enjoy Up to 64% Off on International Shipping Only with DHL Express Business.

Get An Account

Get In Touch For Other Reasons

To collaborate with us, join the DHL family as a partner or as an employee, or to share your DHL Express experience.
Reach us directly through these subject-specific channels.

Collaboration

Got an idea that you want to work with us?

Send in a Request 🡢

Service Point Partner

Join us to make international shipping available widely in Malaysia.

Send in a Request 🡢

Job Seeking

Want to join this big yellow family? Explore opportunities here.

Explore Now 🡢

Tell Us Your Thoughts

Got thoughts? Good or bad, we value it all, and we’re committed to make a positive change.

Straight to the Top 🡢

Frequently Asked Questions

DHL Contacts

You can contact DHL Express customer service for personal support through our official social media pages on Facebook, Instagram, or X for following assistance:

  1.  Booking a shipment
  2. Customs related queries
  3. Shipment tracing
  4. Any general enquiries about DHL Express

Our customer support team is online 24/7 on these channels.

If you’re looking to reschedule a delivery, track a shipment, or book an import or export, we’ve prepared easy-to-follow guides so you can skip the chatting hassle and handle it yourself anytime:

  1. Delivery Rescheduling Guide: Change your delivery date and time to fit your schedule
  2. Change Delivery Address Guide: Redirect your package to a different address or pickup location
  3. Shipment Tracking: Follow your package's journey in real-time with detailed updates
  4. Import Booking Guide: Step-by-step instructions for scheduling a delivery from overseas to Malaysia
  5. Export Booking Guide: Step-by-step instructions for scheduling a delivery from Malaysia to overseas
  6. HS Code Lookup Guide: Find the correct customs classification codes for your items
  7. DHL Express Shipment Status Meaning: Understand what each tracking status means
  8. Other Helpful Guides on DHL Services and Shipping: Additional resources for common shipping questions and guides

For personal assistance, contact our customer service through our official social pages on Facebook, Instagram, or X.

Your inquiry will be handled by a real person.

Yes. Customer service is available on WhatsApp at 016-299 4433.

Send us a text to check: 

  1. Shipment status
  2. Get a shipment quote
  3. Check billing and invoices
  4. Get technical support

DHL Direct Contacts by Cases

Contact our customer service on social media - Facebook, Instagram, or X to initiate a trace.

Our team will start the investigation and address your issue from there.

To report a missing parcel, contact us on Facebook, Instagram, or X for assistance from our DHL Express customer service.

For other service concerns or feedback, send in your thoughts here. We are all ears.

For quick, self-serve solution, arrange a redelivery through 2 channels:

  1. OnDemand Delivery on web
  2. DHL Express Mobile for IOS or Android

Alternatively,  you can contact DHL Express customer service for personal support through our official social media pages on Facebook, Instagram, or X.