DHL ECOMMERCE UK LIVE SERVICE UPDATES

Most of our services are performing well during this busy Christmas season, and we’re working hard to keep things moving. A few areas are experiencing delays, but we’re actively addressing them to ensure your parcels arrive as quickly as possible.

Listed below are the postcode areas currently affected by delays:

• South West - CF, NP, EX, PL, TQ, TA
• South East - KT, SW, TW
• Midlands - NR, PE
• North West - SY, CH, WA, WN, L
• North East - S, WF, DN, HU, YO
• Scotland & NI - BT, G, ML, PA, KA, DH, NE, SR

In addition, the sites listed below remain closed for customer collections. Please check back for regular updates.

• Runcorn
• York
• Newcastle
• Glasgow

Thank you for your patience as we navigate this peak period together.

As Christmas trading continues, we’re dedicated to keeping our network running at its best. Most deliveries are on schedule, but some areas are experiencing delays.

Storm Bram continues to bring strong winds and disruption to travel services, particularly in the north and west of Scotland. Please keep an eye on the Met Office for any further weather warnings.

Listed below are the postcode areas currently affected by delays:

• South West - CF, NP, EX, PL, TQ, TA
• South East - CR, KT, SE, SM, SW, TW
• North West - SY, CH, WA, WN, L
• North East - S, WF, DN, HU, YO
• Scotland & NI - BT, G, ML, PA, KA, DH, NE, SR

We’re actively managing these situations to minimise any impact and will keep your customers informed every step of the way.

Thank you for your continued support and understanding.

We would like to provide an update regarding services into Ireland following further information received from our Irish partners overnight.
 
Due to Storm Bram, which brought an Amber Weather Warning across large parts of Northern Ireland and the Republic of Ireland, Ireland has experienced extreme weather conditions including gale-force winds and prolonged heavy rainfall. As a result, multiple ferry sailings from Holyhead have been cancelled, significantly impacting linehaul movements into Ireland.
 
Based on the latest information, customers should now expect delays of at least 48 hours across Ireland services while networks recover and backlogs are cleared once routes reopen.

As the busy festive period, we remain committed to delivering a reliable service you can count on. While the majority of deliveries remain unaffected, a few areas are experiencing isolated delays.

Here’s the updated list of affected postcodes:

• South West - CF, NP, EX, PL, TQ, TA
• South East - CR, KT, SE, SM, SW, E, EC, N, W, KT, SW, TW, TN, BN
• North West - SY, CH, WA, WN, L
• North East - S, WF, DN, HU, YO
• Scotland - G, ML, PA, KA, DH, NE, SR

In addition, the sites listed below remain closed for customer collections. Please check back for regular updates.

• Runcorn
• York
• Newcastle
• Glasgow

Our teams are working diligently to keep things moving, and we’ll ensure your customers receive timely updates on their orders.

Thank you for your continued understanding.

The Met Office has declared three days of weather warnings, starting in the South West of England but moving North over the next couple of days. An amber warning has also been issued in North West Scotland tomorrow.

There are also 12 flood warnings in place, where flooding is expected, and 62 flood alerts, where flooding is possible, across the impacted regions.

As a result, there is potential for impact to delivery services across the highlighted regions as heavy rainfall will likely affect transport routes.

Please check this page regularly for further updates and visit the met office or flood alert websites for further information.

As Christmas trading continues, we’re dedicated to keeping our network running at its best. Most deliveries are on schedule, but a handful of areas are experiencing delays of up to 24–48 hours. We’re actively managing these situations to minimise any impact and will keep your customers informed every step of the way.

In addition, four of our sites — Runcorn, York, Glasgow and Newcastle — are currently closed for customer collections. We’ll update our website as soon as these sites reopen and collections can resume.

Here’s the most recent list of affected postcodes:

• South West - EX, PL. TQ, TA, CF, NP
• North West - CH, WA, WN, L
• North East - DH, NE, SR, DN, HU, YO
• Scotland- G, ML, PA, KA

Thank you for your understanding during this busy period.

As Christmas trading continues apace, we’re dedicated to keeping our network running at its best. Most deliveries are on schedule, but some areas are experiencing short delays of up to 24-48 hours.

We’re actively managing these situations to minimise any impact and will keep your customers informed every step of the way.

Here’s the most recent list of affected postcodes:

• South West - EX, PL, TQ, TA, CF, NP
• South East - NR, PE, CM, RM, SS, KT, SW, TW, TN, BN
• Midlands - B, BN, RH
• North West - CH, WA, WN, L, M, SK, BL, HD, HX, OL, SY, CW, ST, TF, DY, WR
• North East - DH, NE, SR, DN, HU, YO, S, WF
• Scotland - G, ML, PA, KA

Thank you for your understanding during this busy period.

Throughout this busy festive period, we’re committed to delivering the reliable service you count on. While the majority of deliveries remain unaffected, a few areas are experiencing isolated delays.

Listed below are the postcode areas most affected today:

• South West – EX, PL, TQ, TA, CF, NP, BA, BS, GL
• South East – NR, PE, CM, RM, SS, HA, W, NW, NB, KT, SW, TW
• Midlands – DE, B
• North West – CH, WA, WN, L, M, SK
• North East – DH, NE, SR
• Scotland – EH, FK, KY

Our teams are working diligently to keep things moving, and we’ll ensure your customers receive timely updates on their orders.

Thank you for your understanding during this busy period.

Throughout this busy festive period, we’re committed to delivering the reliable service you count on. While the majority of deliveries remain unaffected, a few areas are experiencing isolated delays.

Listed below are the postcode areas most affected today:

• South West – EX, PL, TQ, TA, CF, NP, BA, BS, GL
• South East – NR, PE, CM, RM, SS
• Midlands – SY, DN, LN, NG
• London – E, EC, N, W
• North West – CH, WA, WN, L, BL, HD, HX, OL, SK
• North East – DH, NE, SR
• Scotland – G, ML, PA, KA, EH, FK, KY

Our teams are working diligently to keep things moving, and we’ll ensure your customers receive timely updates on their orders.

Thank you for your understanding during this busy period.

During this peak Christmas trading period, we are committed to delivering exceptional service across our network. However, we are currently experiencing some isolated delays.

Our teams are working diligently to minimise any disruption to you and your customers, and the vast majority of deliveries remain unaffected in these areas. We will continue to keep your customers up to date on their deliveries.

This list below has been updated to reflect the most recent postcode areas as of today experiencing isolated delays of up to 24/48hrs:

• South West - EX, PL, TQ, TA, CF, NP
• South East - NR, PE
• Midlands - SY
• North West - CH, WA, WN, L

Thank you for your understanding during this busy period and please bear with us as we continue to deliver your parcels.

The Met Office has issued a yellow weather warning across the weekend and into early this week for heavy rainfall across the Midlands, South Wales and the south of England.

As a result, there is potential for disruption across many regions including Cardiff, Birmingham, London, Maidstone and Southampton.

In addition, there are currently 3 flood alerts in place along the River Derwent.

We'll monitor the situation and share any impact as we are made aware.

More information is available on the Met Office website here.

A technical issue with BT has arisen this morning.  BT have identified the cause, and a fix is in place, but we’re seeing some delays as a result of the outage.

In addition to this, we’re still experiencing isolated delays of up to 24–48 hours in the postcode areas listed below.

This list has been updated to reflect the most recent isolations as of today:

• South West - EX, PL, TQ, TA, CF, NP
• South East - NR, PE
• North West - CH, WA, WN, L
• Scotland - G, ML, PA, KA

Our frontline colleagues continue to work hard to minimise any disruption, and we’ll keep customers up to date with their deliveries.

Thank you for your understanding during this busy period and please bear with us as we continue to deliver your parcels.

As we continue to navigate the peak Christmas trading period, the majority of our deliveries remain unaffected. 

We are, however, experiencing isolated delays of up to 24–48 hours within the postcode areas listed below. 

This list has been updated to reflect the most recent isolations as of today:

• South West - EX, PL, TQ, TA, CF, NP
• South East - NR, PE
• Midlands - DN, LN, NG
• North West - CH, WA, WN, L, BL, HD, HX, OL, SK
• North East - DH, NE, SR
• Scotland - G, ML, PA, KA 

Our teams continue to work at pace to minimise disruption, and we will keep customers informed about the status of their deliveries.

Thank you for your understanding during this busy period.

During this peak Christmas trading period, we are committed to delivering exceptional service across our network. However, we are currently experiencing some isolated delays of up to 24 to 48 hours in the following postcode areas:

• South West - EX, PL, TQ, TA, CF, NP, BA, BS, GL
• South East - NR, PE
• Midlands - DN, LN, NG, DE
• North West - CH, WA, WN, L, BL, HD, HX, OL, SK
• Scotland - G, ML, PA, KA

Our teams are working diligently to minimise any disruption to you and your customers, and the vast majority of deliveries remain unaffected. We will continue to keep your customers up to date on their deliveries.

We apologise for any inconvenience caused and appreciate your patience and understanding during this busy time.

We continue our efforts to deliver any parcels delayed by the recent snow and ice across Wales, Scotland and the North East.  Areas that continue to be affected include:

• NE45-49
• NE61-71
• SA34
• SA48
• SA62-64
• YO11-18
• YO21-22
• YO62

Please bear with us as we continue to deliver your parcels in these challenging conditions.

Snow and ice continue to impact deliveries in Scotland and the North East. As well as the areas outlined yesterday, the postcodes listed below are also affected:

• Aberdeen
• Belfast
• DL11-12
• DH8-9
• HG3
• HG5
• Most HU postcodes
• LS22
• NE46-49
• Swansea
• TD14-15
• TS12-13
• YO11-16
• YO21
• YO25
• YO61-62

We’ll continue in our efforts to deliver any delayed parcels as the weather improves and thank you for your understanding in the meantime.

Snow and ice are affecting deliveries in several areas in Scotland and the North East, with the area around Aberdeen the worst affected.

Some ferry crossings to Northern Ireland have also been cancelled due to weather disruption.

Affected postcodes are listed below:

• AB36 & AB37
• IV13, IV21-26 and IV54
• IV2 6 and IV3 8 
• PH20-26 (Speyside)
• KW1-14 (icy roads and heavy snow)
• NE46, NE47, NE47, NE49 are the worst affected areas for Newcastle

All efforts will be made to deliver any delayed parcels as the weather improves.

Incident update following a fire in the offices at our Manchester site in the early hours of this morning:

First and foremost, we can confirm that all our colleagues were evacuated and are safe. We are working with the fire service to review the situation.

Access to the warehouse is currently restricted, but no parcels have been damaged.

A business continuity plan has been activated to enable as many deliveries as possible to continue. Any booked collections will go ahead as planned and are not affected.

Further updates will follow.

If you're waiting for a delivery of an iPhone and have received a DHL eCommerce UK tracking number, reference number or shipment number you can track your delivery here. 

Our Tracking page uses scans from our depots and drivers to provide you with all the latest information. As you can appreciate, our Customer Service Teams are likely to receive high call volumes, so our Tracking page is the quickest way to get a progress update on your iPhone delivery. 

To view our iPhone delivery tracking FAQs, please view the document here.

Due to the red weather warning issued ahead of Storm Éowyn, parcels for delivery in Scotland, Northern Ireland and the Isle of Man will incur a 24hr delay. Our teams are working to minimise any disruption and will transit parcels as soon as it's safe to do so.