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DOWNLOAD OUR NEW APP TRACK AND REARANGE ALL YOUR DHL ECOMMERCE UK DELIVIERES ON THE GO

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TRACK, RE-ARRANGE AND MANAGE ALL OF YOUR DHL ECOMMERCE UK DELIVERIES IN ONE PLACE AND ON-THE-GO

The app now makes it even easier for you to manage all of your DHL eCommerce UK deliveries in one place. View all of your past and present deliveries, set delivery preferences – such as your designated safe place and even have your delivery rearranged to your neighbour, DHL eCommerce UK ServicePoint or Depot. What’s more, we’ll keep you informed when the status of your delivery changes with push notifications sent straight to your phone.

Search for DHL eCommerce UK in the App Store and Google Play.

Download to iPhone
Download to Android

FEATURES YOU’LL LOVE

My Profile

  • Set delivery preferences
  • Create a profile, verify email address and mobile number
  • Add up to, two additional email address and share the app across multi devices to ensure that you are always connected.
  • Add multiple address such as work and other addresses
  • Do not disturb and preferred neighbour settings
  • Add address and safe place photos         
  • what3words

My Parcels

  • Active and past shipments
  • Photos of delivered parcels
  • Get deliveries rearranged to a Neighbour, ServicePoint or Depot
  • Automatic match of shipments based on email/mobile and postcode 
  • Select ‘’share’’ and you’ll be able to share parcel details with other apps installed on your phone such as WhatsApp. 
  • We’ve added a ‘’heavy parcel’’ indicator to alert you should you need to get assistance with large or heavy parcels you receive.
  • If you receive a lot of DHL eCommerce UK deliveries the ‘’hide shipments’’ feature allows you to refine the list of deliveries that you see.

Tracking

  • ETAs
  • 4 stage status: order received, we have your parcel, out for delivery and delivered
  • Add shipments you are tracking to ‘’My Parcels’’ and track using a calling card number.
  • Real time driver locations, notifications when we’re 30 minutes away and when you’re the next stop
  • Enter your shipment number into ‘’Track’’ and if it’s another DHL division delivering your parcel (not us, DHL eCommerce UK) we’ll confirm if our colleagues at DHL Express will be delivering it alongside a tracking link for you to use.
  • How your parcel will be delivered if it is not delivered on the first attempt 

Customer support

  • FAQs
  • Send a query
  • Send app feedback

More

  • You can now search for DHL eCommerce UK ServicePoints and Depots in ‘’More’’. 
  • Manage and view your ‘’Notifications’’ in one place with our new notifications functionality.
  • ‘’Rate our app!‘’ Your feedback is really important to us so let us know what you love, and what you’re not so keen on. 

What 3 Words

  • What3words divided the world into 3 metre squares and gave each square a unique combination of three words.
  • It's the easiest way to find and share exact locations
  • Add what3words to your delivery address now

WE PUT YOU IN THE DRIVING SEAT OF YOUR PARCEL DELIVERY. SEARCH FOR DHL ECOMMERCE UK IN THE APP STORE OR ON GOOGLE PLAY TO DOWNLOAD OUR APP TODAY

Search for DHL eCommerce UK in the App Store and on Google Play

Download to iPhone
Download to Android

OPEN A BUSINESS ACCOUNT

It’s good to talk! Arrange a call back with our team of eCommerce experts to find out how we can help you grow your business. We know that one size doesn’t fit all, so tell us your goals and aspirations and we’ll work with you to find the perfect solution for your needs.

(For parcel delivery or other customer service questions, you’ll find answers and contact details in our help centre.)

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