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To provide our customers with peace of mind and to demonstrate our commitment to responsible trade, DHL Parcel UK is a registered full member of Dispute Resolution Ombudsman. The Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Ombudsman and how to use their service, visit their website - or telephone them on 0333 241 3209.