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February 14,  2022

  • Consumers can now walk-in, pay and send parcels in-store
  • New service gives consumers even more convenient options for sending their parcels

DHL Parcel today announces the launch of a brand new over the counter service ‘Walk In Send’ across its ServicePoints nationwide. The new service will be rolled out across the UK in partnership with Collect+, part of PayPoint Group and DHL’s ServicePoint partner.

The over the counter service ‘Walk In Send’, caters to the busy lives of consumers, offering a simple and convenient way to send and pay for parcels in-store. At each ServicePoint location, consumers will be able to pay over the counter to send a parcel, after filling in delivery details on a handheld device. Staff will then print and affix the necessary labels.

The new service provides a more convenient option for sending goods and gifts. With ServicePoints open 7 days a week, typically from 8am until late in the evening, the over the counter service ‘Walk In Send’, offers a practical and flexible way to send and pay for parcels via DHL’s trusted and reliable service.

The new over the counter service ‘Walk In Send’ option expands DHL Parcel’s consumer services, complimenting the existing online services of home collection and ServicePoint drop off. The launch will also drive an increase in brand awareness through in-store branding and signage, keeping DHL Parcel in the forefront of consumers’ minds.

When sending a parcel over the counter, senders will be issued with a shipment number to track their parcel and will be able to contact customer service agents from 7am-8pm weekdays, providing an excellent and user-friendly service.

Peter Fuller, CEO of DHL Parcel UK, said, “We are delighted to be launching our over the counter service ‘Walk In Send’ across the country. The service is extremely accessible, with long opening hours and the ability to pay in person making sending a parcel with DHL simpler than ever before. We know our consumers need a service that suits their busy lifestyles and the over the counter service ‘Walk In Send’ option is perfectly designed to do precisely that.”

Nick Williams, Head of Strategic Partners & Products: Parcels from PayPoint added: “We are proud to be expanding our partnership with DHL with the introduction of the new over the counter service ‘Walk In Send’. At PayPoint, we’re always looking at ways to expand our relationships to help retailers increase their footfall and get the most out of their stores and DHL’s ‘Walk In Send’ does exactly that. The simplicity and flexibility of the service offers greater convenience to consumers looking to send a parcel.”