Navigation and Content


June 15, 2020

DHL Parcel UK has launched a new returns service for retailers. Just Right Returns offers a simple and convenient way for consumers to drop-off and track returns.

Consumers can return their items through any one of the thousands of ServicePoints located in convenience stores around the UK.

With one in three online deliveries being returned, DHL has created a platform for retailers who want to make the returns experience seamless for their customers. The service has been built in partnership with Narvar, experts in online customer experience. Narvar has helped develop a simple returns portal which can be customised and branded by the retailer.

Through the portal consumers can identify their closest and most convenient ServicePoint, select their labelling preference, track their return and sign up for notifications.

Return labelling is designed to be as simple as possible, consumers can either use an in-box label provided by the retailer, alternatively they can go online to access a return barcode which can be scanned at the local ServicePoint or download a label for printing at home.   

Peter Fuller, CEO, DHL Parcel, says: “The returns process is such a critical part of the ecommerce experience. Proactive retailers recognise the importance of making it as simple and convenient as possible for their consumers to increase conversions and engender loyalty. It was with this goal in mind that we created Just Right Returns. Our returns portal, drop off and tracking system are easy to use, customisable and offers consumers peace of mind throughout the returns journey.”

– End –

Media Contact:

DHL Team at Another Word 

Phone: +44 (0) 203 176 0148


DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”. 

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 63 billion euros in 2019. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero-emissions logistics by 2050.