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Case study: The Best Ever Brownie Company

Due to the company's huge success, they quickly out grew the post office and switched to DHL eCommerce UK.

The Best Ever Brownie Company has experienced huge growth since going online towards the end of 2018. What began as a Husband and Wife team working from garden sheds has flourished into a team of eight permanent staff members dealing with thousands of orders every day.

What The Best Ever Brownie Company has to say

The pandemic instigated a growth in the gifting market that acted as a touching reminder of people's collective compassion. "We became the perfect business for the pandemic. When customers buy their brownies, they can include personalised notes in the boxes and we've seen the most lovely messages."

The company's products are used to express love, give condolences and celebrate big occasions. Because of this, when it comes to delivery, Solance is clear; 

Tracking notifications, a 1-hour delivery slot and 'Change It' options all help customers receive their delicious brownies first time.

Environmental concerns are really important to The Best Ever Brownie Company. Solance believes...

For this reason, DHL eCommerce UKs green credentials were really important. These include GoGreen specialists, a net-zero carbon aim and a DHL eCommerce UKs ServicePoint collection option, to reduce multiple van journeys. 

DHL's people help deliver a quality of service that Solance finds attentive and trustworthy. Their regular delivery driver "always tries to help out," whilst their Account Manager, Cathy, is friendly and quick to respond.

The Best Ever Brownie Company's highly personal, sustainable and reasonably-priced approach to brownie-making has won them many loyal customers. It's also this approach that stands them in good stead to continue their growth far beyond the pandemic. 

All quotes supplied by Solance Poole - owner


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