A young startup has developed an AI-supported text messaging service for businesses to improve communications between brands and customers.
Tone1 was created by two US-based entrepreneurs who previously owned a bicycle startup and found that they closed more high-value sales when they engaged customers in text message conversations.
Tone aims to help e-commerce businesses with their texting services, using software to assist a dedicated team of human agents in finding the answers to queries quickly and efficiently. To ensure customers have a smooth and consistent experience, specific Tone agents are assigned to specific brands so that customers are able to speak to the same person all the way through.
The app integrates with key e-commerce platforms like Shopify2 and Magento3, and already has a client base of more than 1,000 brands – some who have seen as much as a 26% increase in revenue since using it4.
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