How to Create a Shipment (Package)

Browse to Ship > Create a Shipment

Address details

Complete the required information into the From and To fields.

To select an address from your address book, click the yellow Address Book icon in the Name field.

After entering an address, you can save it by clicking the Save as new Contact button.

Click Next to go to the next section.

If you are using an ‘All in One’ shipment creation flow in My Profile > Manage MyDHL+, you will scroll down instead of clicking the green Next button at the end of each section.
 

Shipment details

Select 'Packages'.

What is the purpose of your shipment?

Select a purpose from the drop-down list.

Tell Us What You’re Shipping

Select Describe Items to enter the mandatory information required.

Enter the Unique Item Description, Unit Value, Unit Weight, Where was the item made etc for each item in the shipment.

If you have added information into the Product/Item list, you can click Add from Product/Item list and select an item.

The Create Description button can be used to help enter an accurate and details description.

The Lookup Code button can be used to find a Commodity / HS Code.

If you have another Item to list, click the Add Another Item button and repeat.

If you would like to upload this information, please utilise our Upload Line Item Data guide. 

Invoice Value

You can add additional charges by clicking the 'Add Charges' button.

If required, enter a Shipment Reference and opt to Protect Your Shipment.

Customs invoice details

Select Create Invoice if you would like MyDHL+ to generate the invoice for you, based on the data you have entered.

Select Use My Own Invoice is you would like to upload an image of your Invoice. Remember that the information must match what you have typed in at the Tell Us What You’re Shipping section.

If required, you can provide an Invoice Number that is helpful for you and customs to refer to.

If you have any additional parties involved in the shipment, these can be added by selecting Yes> Add Parties under Additional Parties. 

If you need to apply a specific tax number, this can be provided under Tax Payment for this Shipment.

Select packaging

From the packaging drop down select the relevant option, enter the package details i.e. weight and dimensions.  

How would you like to pay?

Select the account number you wish to use for Transportation Charges. 

Also select who you would like to pay for the Duties and Taxes – Receiver will Pay or a relevant account number.

Select the appropriate Customs Terms of Trade.

I'm sending my shipment on

Select the shipment date you will be shipping on.

If you are unsure when the shipment will be shipped, select More + and Shipping Date to be Decided later.

Select a product

Available products will be displayed based on where you are shipping to and from. Select the required product. 

Optional services

If required, select any applicable optional service.

Upload your customs documents

Ensure Yes is ticked on.

If you would like to upload any additional documents, tick Upload Other Customs Documents (Optional) and browse to the file.

How do you want to provide your shipment to DHL?

Here you can indicate if you require a courier pickup, or if you’d like to drop it at a DHL Service Point location.

Select an option and complete the information required. If you wish to book a pickup, ensure the pickup details (address, date, times) are correct.

Do you need a return label?

Select whether you would like to create a return label or not.

If you select Yes-Create Label, complete the required information. 
 

Shipment cost summary

Verify the details displayed.

If anything needs to be added or amended, scroll up and click the Edit button next to the appropriate section.

Click Accept and Continue.

Digital Customs Invoice is complete

Ensure you click Submit. 

Print and you're done

The Shipping documents will be displayed.

The tracking number (also known as Shipment ID or Waybill number) will be displayed.

Select which documents you would like to print and click Print Selected Documents.

The Documents will be displayed ready for you to print.

To view the shipment(s), click Manage Shipments > All Shipments.