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ALL THE SUPPORT YOU'LL NEED FROM DHL PARCEL UK

Business customers can login here and access a wealth of information offering help and support. Frequently asked questions on parcel delivery, useful guides as well as software installation guidelines and more.


Helpful links

Business Customer Login

Click to login and manage your DHL Parcel business account.

FAQs and Guides - Parcel Delivery

Business Customers can log in and view our useful FAQs and guides here.

Brexit Guide and FAQs

In our Brexit guide and FAQs, we outline some simple steps you can take now to ensure your business is prepared.

Postcode Availability Checker

See which parcel delivery service options are available using our postcode availability checker.

Fuel Surcharge

As fuel prices increase and decrease, so does the variable fuel rate applied to the base fuel rate on your account.

City Congestion Charge

From 1st November 2019, we will  apply a City Congestion Charge to parcels sent to a small number of postcodes within the UK.

Claims Policy

This document sets out the process by which claims for the loss of, or damage to shipments are processed and investigated by DHL Parcel UK.

Late Delivery Credit Scale

When a parcel is delivered to your customer late, we will provide you with credit. See our full Late Delivery Credit Scale in this guide.

Complaints Process

All the information you need to know if you wish to make a complaint, and how the team at DHL Parcel UK will respond to you.

Calling Card Guide

If your customer isn't home when their parcel is delivered our driver will leave a calling card informing your recipient where their parcel has been left - either in a safe place, with a neighbour or with a ServicePoint.

Delivering your parcel safely

Your parcel is our priority and to ensure it reaches its destination safely we recommend you read through this guide to ensure your parcels comply with regulations, whilst being packaged and labelled appropriately.

Journey of a parcel

From receiving your order, all the way through to us delivering your parcel to its final destination - we show you the full flow of a parcel travelling through our network. Including all status and handing points, notifications and scans.