ALL THE SUPPORT YOU'LL NEED FROM DHL PARCEL UK

Business customers can login here and access a wealth of information offering help and support. Frequently asked questions on parcel delivery, useful guides as well as software installation guidelines and more.

Business Customer Login

Click to login and manage your DHL Parcel business account.

FAQs and Guides - Parcel Delivery

Business Customers can log in and view our useful FAQs and guides here.

Read FAQs

Brexit Guide and FAQs

In our Brexit guide and FAQs, we outline some simple steps you can take now to ensure your business is prepared.

Download Brexit Guide Download Brexit FAQs

Postcode Availability Checker

See which parcel delivery service options are available using our postcode availability checker.

Check a postcode

Fuel Surcharge

As fuel prices increase and decrease, so does the variable fuel rate applied to the base fuel rate on your account.

Variable fuel surcharge

City Congestion Charge

From 1st November 2019, we will apply a City Congestion Charge to parcels sent to a small number of postcodes within the UK.

City congestion charge

Claims Policy

This document sets out the process by which claims for the loss of, or damage to shipments are processed and investigated by DHL Parcel UK.

Claims Policy

Late Delivery Credit Scale

When a parcel is delivered to your customer late, we will provide you with credit. See our full Late Delivery Credit Scale in this guide.

Late Delivery Credit Scale

Complaints Process

All the information you need to know if you wish to make a complaint, and how the team at DHL Parcel UK will respond to you.

Complaints Process