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DHL PARCEL UK BUSINESS CUSTOMER SUPPORT

ALL THE SUPPORT YOU'LL NEED FROM DHL PARCEL UK

Business customers can login here and access a wealth of information offering help and support. Frequently asked questions on parcel delivery, useful guides as well as software installation guidelines and more.

Helpful links

Business Customer Login

Click to login and manage your DHL Parcel business account.

Login

Sending Parcels Outside of Great Britain

In our guide to sending parcels outside of Great Britain, we outline the steps you need to take to ensure that your shipments are not subject to delays.

Download Guide to Sending Parcels Outside of Great Britain

Postcode Availability Checker

See which parcel delivery service options are available using our postcode availability checker.

Check a postcode

Fuel Surcharge

As fuel prices increase and decrease, so does the variable fuel rate applied to the base fuel rate on your account.

Variable fuel surcharge

City Congestion Charge

From 1st November 2019, we will  apply a City Congestion Charge to parcels sent to a small number of postcodes within the UK.

City congestion charge

Claims Policy

This document sets out the process by which claims for the loss of, or damage to shipments are processed and investigated by DHL Parcel UK.

Claims Policy Non-receipt of goods disclaimer form

Late Delivery Credit Scale

When a parcel is delivered to your customer late, we will provide you with credit. See our full Late Delivery Credit Scale in this guide.

Late Delivery Credit Scale

Complaints Process

All the information you need to know if you wish to make a complaint, and how the team at DHL Parcel UK will respond to you.

Complaints Process

Calling Card Guide

If your customer isn't home when their parcel is delivered our driver will leave a calling card informing your recipient where their parcel has been left - either in a safe place, with a neighbour or with a ServicePoint.

Calling card guide

Delivering your parcel safely

Your parcel is our priority and to ensure it reaches its destination safely we recommend you read through this guide to ensure your parcels comply with regulations, whilst being packaged and labelled appropriately.

Guide to sending a parcel

Journey of a parcel

From receiving your order, all the way through to us delivering your parcel to its final destination - we show you the full flow of a parcel travelling through our network. Including all status and handing points, notifications and scans.

Journey of a parcel guide

Understanding Your Invoices

To ensure you understand your invoice, we have marked up an example, clearly showing all of the different fields.

Invoices guide