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Business customers can login here and access a wealth of information ofering help and support. Here you’ll find frequently asked questions on parcel delivery, useful guides and much more.

Watch our short video, which will guide you through some of the information you'll find below and point you in the right direction.


This is where you’ll discover a range of useful information, from details about your business account to exactly what happens to your parcels once we’ve picked them up from you. Find out how to best package parcels to ensure safe and smooth delivery or what happens if your customer is out when our driver attempts to deliver. You can also fnd out more about all our various products and services and decide what’s right for you.

My Business Account

Log in to your account, access the SHIP portal and more.

All About Delivery

Find out what happens to your parcel as it transits through our network.

Our Products

Find out about all the diferent products we ofer and see what service is right for you.


If you haven’t found what you’re looking for in the links above, here are a few more places you can look. Our Help Centre has useful information about how and when you can contact us, as well as links to further information, and our FAQs cover the questions we’re most often asked about parcel delivery. If you have a query about your invoice or you need to make a claim, you’ll fnd all the info you need here.