Understanding what's on your invoice
It’s important to understand your invoice so you are aware of exactly what you are being charged and why. DHL provides an invoice guide that details categories and codes found on your international shipping invoice.
Payment Options
We offer three convenient payment options for DHL Express servics:
1. Online via DHL MyBill
You can choose to pay with a credit card or transfer bank funds for all of your DHL Express export or import accounts.
Online bill pay with DHL MyBill is the fastest, easiest way to receive, review and pay all of your export and import account invoices from one solution. It’s easy and secure to view your invoice online from any Internet connection.
MyBill is designed for customers who want to eliminate time-consuming paperwork and can’t support a complex electronic data interchange billing environment. It combines the convenience of an online interface with the speed and security of credit card or bank transfer payments.
Benefits of DHL MyBill
- View invoice and shipment detail
- Receive email notification of new invoices
- Pay invoices online
- Review payment history online
- Register all DHL Express accounts
- Choose payment via credit card or bank funds transfer
- Select individual line items on your invoice for further research
Pay Online via DHL MyBill
You can choose to pay with a credit card or transfer bank funds for all of your DHL Express export or import accounts.
Online bill pay with DHL MyBill is the fastest, easiest way to receive, review and pay all of your export and import account invoices from one solution. It’s easy and secure to view your invoice online from any Internet connection.
MyBill is designed for customers who want to eliminate time-consuming paperwork and can’t support a complex electronic data interchange billing environment. It combines the convenience of an online interface with the speed and security of credit card or bank transfer payments.
With MyBill, you can:
- View invoice and shipment detail
- Receive email notification of new invoices
- Pay invoices online
- Review payment history online
- Register all DHL Express accounts
- Choose payment via credit card or bank funds transfer
- Select individual line items on your invoice for further research
Benefits of MyBill
Easy access to your invoices
With MyBill, you get 24/7 access to all your DHL invoices in one secure online portal.
Need to download an invoice? It takes just seconds. You can export your data in Excel (.csv) format to fit your accounting setup.
You can even see up to 12 months of billing history – perfect for tracking payments, preparing audits, or spotting trends.
Flexible ways to pay
MyBill supports a wide range of payment options to fit your preferences. Make a DHL invoice payment online by providing your UEN via internet and mobile banking, including via E-Nets or PayNow.
Altenatively, you can also make paymetns via eGiro, electronic funds transfer (EFT), AXS, and cheque deposits.
Set it and forget it with auto-pay
Tired of logging in to pay each invoice? With MyBill, you can set up automatic payments with your preferred credit or debit card. It’s a smart way to make sure you never miss a payment – especially if you’re dealing with multiple shipments or recurring charges.
2. By phone with a credit card
1 800-722-0081
Select Option #2
3. By mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
Support when you need it
Our DHL customer billing support specialists welcome your account questions and billing requests. Contact us now.
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