Dear User,

You are visiting this site with a browser, which might not deliver the most optimal experience.

You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome.

Complaints

We are sorry that our service has failed your expectations. We will do our best to make this a one-off incident only.

 

If you would like to make a complaint, read the practical information regarding the documents necessary for its consideration.

  • Untimely delivery:

    • complaint letter with consignment note number
    • original or copy of consignment note
    • amount of the claim
    • bank account number.

    Soon as possible you can make a complaint on our website.

    You can also send a complaint to:

    DHL Parcel Polska Sp. z o.o.
    Dział Reklamacji
    ul. Targowa 35
    90-043 Łódź

  • A set of required documents in case of complaint of loss, damage or loss of contents of the shipment:

    • a complaint letter with the consignment note number together with the amount and bank account number,
    • consignment note (copy left by courier),
    • the shipping damage report (the copy in the possession of the aggrieved party),
    • a document confirming the value of the damage depending on its type (purchase/sale agreement; invoice/fiscal receipt/cash receipt),
    • original calculation of the cost of manufacturing the product, drawn up by the manufacturer or repair bill / calculation of repair costs / invoice for repair,
    • in the case of insured shipments, a document of purchase or manufacture of the goods is required.

    Soon as possible you can make a complaint on our website.

    You can also send a complaint to:

    DHL Parcel Polska Sp. z o.o.
    Dział Reklamacji
    ul. Targowa 35
    90-043 Łódź

Questions about complaints

  • Yes, you can make a complaint for a service that has not been performed within the prescribed period.
    DHL is liable for damage caused by delay In delivery of the shipment. In the case of DHL PARCEL 9 and DHL PARCEL 12, the payer of the service is entitled to compensation of 100% of the basic fee. For other transport services, compensation of up to 50% of the basic transport fee resulting from the price list valid on the date of shipment or contract concluded with DHL is entitled, provided that the delay lasted more than one day.

  • If the above situation occurs and the shipment is not delivered through DHL's fault, please report this fact to DHL Parcel Customer Service using our Form.

  • In the above situation, take advantage of our Form. In response to your request, our courier will come to you to write down the damage report.

  • Report the damage to your shipment within 7 calendar days from the date of delivery through our Form.

  • The expected deadline for processing the complaint is 10 working days from the date of registration of the complaint. In the case of insured shipments, this period may be extended.

  • + 48 42 6 345 345

    The hotline is open:
    Monday - Friday: 7.00 - 20.00
    Saturday: 8.00 - 16.00