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DHL Optional Services

DHL Express Shipping Services

DHL Optional Services

Looking for flexible service options customised to your specific shipping needs? From non-standard deliveries and billing options to climate neutral shipping, DHL Express Malaysia offers a comprehensive range of optional services on top of our import and export services to meet your needs.

duties and taxes paid
DUTIES AND TAXES PAID

DHL Express can arrange for the applicable import duties, taxes, and regulatory charges to be invoiced to a shipper or third party rather than the receiver of the shipment at the destination.

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DUTIES AND TAXES PAID Arrange for shipper or third party billing of duties and taxes at destination.

dedicated pickup and delivery
DEDICATED PICKUP AND DELIVERY

We can arrange for a dedicated vehicle or multiple couriers to collect or deliver shipments outside regular business hours at your request.

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DEDICATED PICKUP AND DELIVERY Arranges for a dedicated vehicle to collect or deliver shipments outside normal business hours.

Saturday delivery
SATURDAY DELIVERY

Saturday Delivery is an optional service available in key cities in more than 70 countries. DHL Express can arrange for ad-hoc pickups of shipments up to 30kg at your request.

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SATURDAY DELIVERY Saturday delivery service to key cities in more than 70 countries.

shipment insurance
SHIPMENT INSURANCE

Get your valuable or personal shipments insured at DHL Express, which offers you comprehensive financial protection for your shipment and peace of mind in the unlikely event of physical damage or loss.

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SHIPMENT INSURANCE Comprehensive financial coverage for your shipments in the unlikely event of damage or loss.

extended liability
EXTENDED LIABILITY

If you are sending valuable documents like passports, visa applications or regulatory certificates, we recommend opting for the extended liability optional service at DHL Express. You will receive a fixed compensation in the unlikely event of full or partial damage or loss to your shipment.

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EXTENDED LIABILITY Additional financial coverage for your documents in the unlikely event of damage or loss.

direct signature
DIRECT SIGNATURE

Arrange for a direct signature from the consignee or a representative at the destination for sensitive or high-value documents. Under this optional service, DHL Express will ensure that your shipment is not redirected or delivered to an alternative address.

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DIRECT SIGNATURE Arranges for DHL to obtain a direct signature from consignee at destination.

printed invoice
PRINTED INVOICE

This optional service offers flexibility to customers who have opted for e-billing as the standard invoicing method but require a paper invoice.

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PRINTED INVOICE For customers that require a paper invoice where e-billing is the agreed standard.

residential address
RESIDENTIAL ADDRESS

If you are shipping to a home or residential address, you may activate specific delivery options by indicating the recipient’s address as residential. The receiver will then receive proactive shipment updates via email or SMS and have the option of selecting their preferred delivery mode via the On Demand Delivery website.

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RESIDENTIAL ADDRESS If you indicate that your recipient’s address as residential, consignee will receive proactive tracking updates by e-mails or SMS.

gogreen climate neutral
GOGREEN CLIMATE NEUTRAL

Ship climate-neutral with DHL Express’ GoGreen services. Under this optional service, we will offset transport-related carbon emissions for your shipment, allowing you to work towards being carbon-neutral. You will also receive reports on your carbon footprint, including a reliable calculation of carbon emissions at your shipment level and the offsetting of those carbon emissions through our carbon management activities.

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GOGREEN CLIMATE NEUTRAL Receive a reliable calculation of carbon emissions, broken down to your shipment level.

change of billing
CHANGE OF BILLING

This optional service is for customers who require a change of billing information on an already issued invoice. DHL Express will reissue the invoice and, in the event of an account change, credit the old account and debit the new.

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CHANGE OF BILLING For customers that require a paper invoice where e-billing is the agreed standard.

neutral delivery
NEUTRAL DELIVERY

If you don’t wish to share the value of your shipment with the recipient, you may opt for our Neutral Delivery service. Under this optional service, DHL Express takes measures to mask the value of your shipment from the recipient, such as removing any paperwork that exposes the value of the goods from the shipment prior to delivery.

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NEUTRAL DELIVERY DHL Express takes measures to mask the value of your shipment from the recipient.

proactive tracking
PROACTIVE TRACKING

You can receive proactive verbal updates on your shipments. These include any key transport events or incidents, as well as when your parcel is successfully delivered. You engage our Customer Service to apply for Proactive Tracking for your parcel when it is shipped out of Malaysia at an additional charge of RM25 per shipment.

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PROACTIVE TRACKING Our Customer service will provide proactive verbal updates on your shipment’s progress once the transit time (TT) has exceeded the committed TT. Booking of this service is only available through Customer service at an additional charge of SGD $9 per shipment.

 

LEVERAGE DHL EXPRESS’ OPTIONAL SERVICES TODAY

To find out more on how you can utilise our optional services to your advantage when shipping from Malaysia, contact our shipping specialists today! We also offer other international courier services, including same day delivery and Medical Express.

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