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COMPLAINTS

We are sorry that our service has failed your expectations. We will do our best to
it would only be a one-off incident.

If you would like to make a complaint, read the practical information regarding the documents necessary for its consideration.

Untimely delivery:

complaint letter with consignment note number
original or copy of consignment note
amount of the claim
bank account number.

You can report a complaint on our website fast and easy.

You can also send a complaint to:
DHL eCommerce (Poland) Sp. z o.o.
Dział Reklamacji
ul. Targowa 35
90-043 Łódź
A set of required documents in case of complaint of loss, damage or loss of contents of the shipment:

a complaint letter with the consignment note number together with the amount and bank account number,
consignment note (copy left by courier),
the shipping damage report (the copy in the possession of the aggrieved party),
a document confirming the value of the damage depending on its type (purchase/sale agreement; invoice/fiscal receipt/cash receipt),
original calculation of the cost of manufacturing the product, drawn up by the manufacturer or repair bill / calculation of repair costs / invoice for repair,
in the case of insured shipments, a document of purchase or manufacture of the goods is required.

You can report a complaint on our website fast and easy.

You can also send a complaint to:
DHL eCommerce (Poland) Sp. z o.o.
Dział Reklamacji
ul. Targowa 35
90-043 Łódź

Make a complaint

Questions concerning complaints about domestic shipments

Please include the following with your claim submission:

a letter of claim with the consignment note number, together with the amount and the bank account number,
consignment note (copy left by courier),
the shipping damage report (the copy in the possession of the aggrieved party),
a document confirming the value of the damage depending on its type (purchase/sale agreement; invoice/fiscal receipt/cash receipt),
original calculation of the cost of manufacturing the product, drawn up by the manufacturer or repair bill / calculation of repair costs / invoice for repair,
in the case of insured shipments, a document of purchase or manufacture of the goods is required.

Questions on claims for international shipments

Please include the following with your claim submission:

a letter of claim with the consignment note number, together with the amount and the bank account number,
consignment note (copy left by courier),
the shipping damage report (the copy in the possession of the aggrieved party),
a document confirming the value of the damage depending on its type (purchase/sale agreement; invoice/fiscal receipt/cash receipt),
original calculation of the cost of manufacturing the product, drawn up by the manufacturer or repair bill / calculation of repair costs / invoice for repair,
in the case of insured shipments, a document of purchase or manufacture of the goods is required.
removal of external packaging and internal security features of the consignment
in the case of a parcel delivered abroad, a declaration in English that the consignee does not have the parcel, which includes the consignment note number and the JJD number.