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When you ship regularly, you can use the useful additional services offered by DHL Parcel. They will improve your work and manage your shipments. For example, thanks to the free "Redirect Package" you can make it easier for customers to pick up - they change the delivery date or address themselves. Some additional services are already included in the shipping price and others are available at an additional cost.

Domestic shipments - services included in the price

  • Partner points DHL Parcel for fast and convenient shipments and pickups

    The network gas stations, shops, press lounges and service and shopping points.

    They are just around the corner, in the vicinity of you and your customers, and the shipment waits in them for pick-up up up to 7 days! Read more.

  • It is a service that allows recipients of shipments to change the date or place of delivery of the package after it has been shipped, without having to contact the e-shop. In practice, your customers can postpone delivery by up to 10 days, and at each stage receive email/sms notifications about the status of the shipment. Read more about the service.

  • When the recipient is not able to pick up the shipment, as part of the package redirection service, we to deliver the shipment to an alternative address, e.g. to a neighbor. You can also use the delivery option to a neighbor if the recipient of the shipment provides an alternative delivery address in the online store. In both cases, your customers will receive email/sms notifications about the delivery status of the shipment, so they have control over the situation. Read more.

  • Notifications are free information about the status of a shipment on the way to the recipient.

    With e-mail or SMS messages, recipients receive information about the shipment, date, place, and expected delivery times.
    We send information about a possible failed delivery attempt (due to the recipient's absence at the address of delivery or non-payment of the receivables incumbtent on the shipment).

    The message contains information about the download value if the shipment was shipped with an additional service "Collection and refund" (COD).

    With notifications, the recipient can also use the Redirect Package service.

    Learn about the benefits of Notifications for your customers:

    Notifications are free information about the status of a shipment on the way to the recipient.

    • automate the notification system so that the customer feels well informed
    • You limit the time to correspondence with the buyer;
    • faster delivery of the shipped goods (the day after delivery), may result in a positive assessment about your store and service;
    • thanks to the information about the planned delivery date, the buyer will not pass with the courier;
    • faster return of the goods, by preventing the customer of the need to prepare the amount of the collection, if the buyer has chosen such a method of purchase and shipment;
    • email/sms notifications are free of charge.

    Step-by-step email/SMS notifications

    1. Online purchase
      When completing a purchase in your online store, the buyer provides a mobile phone number or e-mail to which we will send notifications about the planned date and delivery address.
    2. Preparing your shipment for shipping
      When you have prepared the sold goods, you enter the data into the DHL system: name, address, contact details of the Customer. When you save data to the system, a message is generated for the buyer that the shipment is ready to be shipped.
    3. Pick up your shipment from the store
      When a DHL courier picks up a shipment from you, the buyer receives another notification, this time with information about the expected delivery date and time, location and amount of the pick-up amount. This way, if the customer has chosen the cash on delivery option, they have time to prepare the cash.

    FAQ - Answers to common questions about EMAIL/SMS Notifications

    What do I need to do to introduce a notification system to my support?

    Simply enter the buyer's mobile phone number or e-mail number (the person who is to pick up the shipment) in the DHL system used to prepare the label / consignment note in the dedicated field (for notification). In this way, this information will go to the shipment data to DHL.

    Can the customer provide a landline number?

    If the customer provides a landline number, it will not be possible to send a text message

    The customer claims to have not received a notification. Am I able to check the shipping time of the notification in DHL?

    DHL Customer Service is able to verify that and when the notification was sent.

    What address do notifications come from? From my store or with DHL?

    Notifications are sent from the DHL system.

  • Electronic confirmation – scan of the document with the recipient's signature.

    Available in DHL24, DHL eCas applications for shipments sent using them.

Domestic shipments - additionally paid services

  • Detailed information about the scope of the service offer (postcode of the place of delivery) is available in the DHL24 application or in the Customer Service department DHL Parcel.

    Fee: 50 % of the basic fee, but not less than 15 PLN

  • Service available only to DHL PARCEL POLSKA (delivery of up to 31.5 kg, next business day, to any address in Poland).
    Detailed information about the scope of the service offer (postcode of the place of delivery) is available in the DHL24 application or in the Customer Service department DHL Parcel.

    Fee: 12 PLN

  • Electronic notification and telephone contact of the Courier DHL Parcel the recipient of the shipment on the day of delivery. In the context of that service, the consignor additionally authorises delivery of the consignment to an address indicated by the consignee, other than that on the consignment note (within the delivery terminal).

    At the same time, the recipient will be able to use the Redirect Package service.

    Fee: 5 PLN

  • Detailed information about the scope of the service offer (postcode of the place of delivery) is available in the DHL24 application or in the Customer Service department DHL Parcel.

    Fee: 50 % of the basic fee, but not less than 15 PLN

  • Cardboard packaging is available at all Customer Service Points DHL Parcel and with couriers DHL Parcel (after prior order). The fee for cardboard packaging depends on their dimensions:

    24.5 x 23.5 x 10.5 (cm) (S) 2 PLN
    49,5 x 23,5 x 21,0 (cm) (M) 3,50 PLN
    49.5 x 47.0 x 21.0 (cm) (L) 5 PLN
    49.5 x 47.0 x 42.0 (cm) (XL) 6 PLN
    Plastic pouch 0.50 PLN

  • Additional service for DHL PARCEL MAX service only.

    Applies only to EURO pallets (0.8 m x 1.2 m) compliant with UIC 435-2. The service is available to senders paying for transport, with the corresponding provision in the contract.

    Fee: 30 PLN per pallet

  • Handling a shipment paid for by a customer who is neither the sender nor the consignee.

    Fee: 3 PLN

  • The DHL Parcel will receive from your Customer the payment for the goods in cash.

    The collected payment for the goods is transferred in accordance with the instructions of the Client by bank transfer.

    The recipient of the shipment may  transfer the amount of the collection in cash or by credit card. In the event that the consignee of the consignment pays the COD amount using a payment card, a surcharge will be charged for payment by credit card for COD claims.

    Each shipment with COD is additionally insured. The amount of the collection is refunded within 5 working days from the next business day after the date of delivery of the shipment (the date of transfer of funds from the bank account of the DHL Parcel). The maximum download amount is 11,000 PLN. If, when assigning one or more shipments, the total amounts of downloads from one Sender to one Recipient exceed PLN 6 500 at a time, the Recipient of the shipment is obliged to make a pick-up at the DHL Customer Service Point. The amount of pick-up of the shipment sent for collection at the DHL ServicePoint may not exceed 1000 PLN.

    Fee: 7 PLN + 1% of download value

  • You will be charged when the recipient of the shipment forwards the download amount using a payment card. Applies to courier service.

    Multiple means of payment available: Visa, Mastercard, Maestro, JCB, Amer, Blik, Alipay, so-called wearables – smart watch, fitness band

    Fee: 1.5% cod value, not less than 2 PLN

  • POD is a confirmation in paper form - a printout of the document with the recipient's signature.

    Fee: 12 PLN when ordering a service during shipment

    Fee: 18 PLN + 5 PLN for each subsequent copy of the document when ordering the service after the shipment  (possibility of delivery up to 1 year after delivery of the shipment).

  • Implemented upon receipt of a written order from the sender.

    Fee: 10 PLN - within the delivery terminal DHL Parcel

    Fee: 100 % of the basic fee - between the two terminals DHL Parcel

  • Download payment report sent electronically.

    Standard report - fee: 1 PLN

    Re-dispatch of the report at the request of the customer - fee: 20 PLN

  • We offer additional financial protection against loss or destruction of a shipment worth up to 100,000 PLN.

    The fee depends on the declared value of the shipment. For shipments up to 31.5 kg:

    • up to 50,000 PLN – 3.50 PLN
    • over 50,000 to 100,000 PLN – 0.2 % of the declared value.

    For consignments over 31,5 kg:

    • up to 50,000 PLN - 7 PLN
    • more than 50,000 to 100,000 PLN – 0.2% of the declared value
      For combined shipments, there is an insurance fee for DHL PARCEL MAX.

    Extending the scope of the service for shipments with a value of more than PLN 100,000 requires separate arrangements contained in a written framework agreement DHL Parcel with the Customer.

  • Handling written orders by fax or e-mail.

    Fee: 5 PLN per order

  • Handling orders placed by telephone through Customer Service DHL Parcel. Fee: 5 PLN per order.

  • Use the option to confirm delivery of the goods on the documents attached to the shipment!

    The ROD service consists in obtaining a confirmation of delivery of the goods on documents attached outside the shipment and returning them to the sender (maximum 5 documents).

    Fee: 13 PLN

  • Return the shipment to the sender.
    An undeliverable consignment shall be deemed to be a consignment which could not have been delivered by DHL Parcel because of:

    • refusal of acceptance by the consignee,
    • refusal to pay for the service,
    • refusal to pay the amount of the collection as part of the additional collection and refund service (COD),
    • the recipient's failure to pick up the consignment after twice attempting to deliver or the absence of valid address data preventing delivery.

    Fee: 100% of the base fee.

Documents DHL Parcel

Download document templates, price lists and terms of service DHL Parcel.

Solutions for e-commerce

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Offer for companies

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